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If you are have seen securedspeed.com from lowendbox or any other channel, and you are about start dealing with this web-hosting company, I will advise you to stop first and read this review then decide if you still want to follow that route.

As a user of securedspeed.com for five years, early last month, September 2020, securedspeed.com yanked off my server and website from their platform without prior warning or notice, to cap it all, all emails were ignored, and they still operate as nothing happened.

                            

My Secured Speed Story

I had joined them in 2015 after researches on a good VPS at the time. I was able to later find them via LEB, or what most people know as Low End Box. This is a site listing VPS promotions and other affordable VPS websites. As of 2015, it was run by a man named Mark, an amazing fellow that understands not just VPS but has an amazing personality. It was a home run for me, no complaints whatsoever with Securedspeed during this phase of my usage. In 2020, just like the pandemic, it was sold off or whatever happens in between, but what I noticed was, the new ownership resets the servers, changed IPs of the websites I had running on it without notice. I notice my account was down and was told I had to change my IPs, I had only known my website was done after a message from an advertiser about the stoppage of their ads, and a refund. I apologized, and fixed it, with an incentive on their next purchase.

Securedspeed New Policy

The new policy from secured speed wants that users must pay monthly for their service, as someone that pays 6months in advance, this was stressful. I sent an email to the new owner or staff, Kevin, who was against this, as he said customers prefer monthly and not 6 months in advance, even though he claimed there will be a consideration. This was 11 months ago. So I asked four months ago if they had a thought on letting some pay each month, and others pay 3 - 6 months. This was not responded to, and before this, I noticed the messages/replies from the said Kevin are not as friendly as myself and Matt have done, hence, I asked him to close the ticket if there won't be any response to my message after 4 months. And after some hours, the ticket was closed, without response or acknowledgment. Due to the facts, I had noticed the unfriendly tone from this lad, I back up locally the web projects on this server. And was hoping I would move away to a more friendly environment when I have the time before December.

Server Shutdown/Removal

After a week of my payment and closing of the ticket. My website was down. I should make it clear here. Most times when Matt was running Securedspeed, my website is online 24/7. If there is so much as a cough, he will assist however he can. 

                               

I wrote to Kevin my website is down if he could help, Securedspeed, unlike most hosting out there will take 24hrs to respond, In my 5 years, I have never gotten a 1hr response, I send a message, wake up the next day to read the response. That is fine as the server is not always down anyways. So I wrote a message to this Kevin fella, and there was no response, there is no chat feature or call feature, so for 2-5 days, there was no response, no acknowledgment while I keep sending reminder messages and updating the ticket. No response after the fourth day, so I paid for the new month even though I have 3 weeks on my previous month hoping it will give me the audience I deserved, there was none. 

What happened here is that Kevin had just deleted my server which contains 5 years work without a little as to how did you do, and also collecting my money as well. My gut feeling was what had saved me from the cruel act from this web hosting company and the flouting of their might on what I thought was a simple feature request. It's either my assumption or the people working on this hosting are no longer with us on earth. 

Fighting Back

I was happy I lost none of my work due to my last backup, and I was able to join a new and better-hosting company, this time with a phone, mail, ticketing, and chat service. When I moved and changed important credentials, I later decided to fight back to recover the funds I had used to pay for the services on secured speed. Since this was a Paypal transaction. I was able to write Paypal. This hosting never responded, or apologized while I was doing this. I escalated to Paypal, no response.

                          Paypal closed case

I guess Paypal might have noticed the irresponsibilities, and I was able to recover the first fund, even though I had used 2 weeks services, I was refunded fully, and the other one where I had not used any service for the month was also refunded.

Conclusion

 I was lucky to have backed up locally because I noticed the attitude by Kevin and acted quickly, else, I would be sad to lose 5 years work. You might not be that lucky. Securedspeed.com is a horrible web hosting service now, and I won't advise my cat or dog to host with them if they treat long term customers like this. It is a 1* service and you will regret using this service if you decide to go ahead. I am lucky , will you?

 

Have you used any other web-hosting company service with proof? Please share them with Us via the Contact Us, and out the writers will reach out to you

 

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When you are about hosting your new website or purchasing a new domain name, the name Godaddy is one of those names you want to look out for, because they are always in your face, either with advertisement, or with a great brand they seem to have carved over the years.

What most people sometimes fail to realise about Godaddy is that it is just another overrated brand that bask in the glory of the past and with fierce advertisement of its opponents, it might just lose its popularity as most of my customers are moving away now, thanks to the frustrating program they still use in 2017, and their money-grabbing approach at every opportunity they can get from their clients.

                             

If you are a developer, or had worked with Godaddy in the past, Do you think Godaddy is worth spending your next dollar? Should you spend your next dollar buying anything from Godaddy? These and other questions, I will write in my review of Godaddy, based on my past and current experience with their services.

Godaddy Is Not Progressive: Godaddy is an old company you know, but Godaddy is one of those companies that denies user of basic addons you should have, especially if you are using the Godaddy shared hosting. 

If you are hosting a small business website that requires little or no quick update, then you should go ahead and use Godaddy for your hosting, but using Godaddy for hosting a 15-20 pages of website is a pain in the wrong places.

Cpanel is a file manager that allows you to upload your website files using different compressed methodology, which is sometimes the .zip method. So which means if you have a 500mb zipped folder with more than 10,000 files, you can upload the zip file rather quickly with your cpanel, and when it is uploaded, you then unzip it. This whole process can be less than 5-15mins depending on your connection.

                            

                                     Godaddy file manager 2017

This is what most web-hosting companies now use, from Bluehost, A2 hosting, hostgator and others, but Godaddy had denied their customers of this fast approach, instead they are left with Godaddy's own file manager which is worst and goes down in the middle of an upload.

The Godaddy cpanel goes down, and your zp file not uploaded. I had tried using this many times, and I always end up frustrated with this out-of-touch Godaddy file manager. It looks like something a toddler programmer had written when doing their internship in Godaddy. 

In one of my discussion, I have an e-commerce website with over 60,000 files, and not using the Ultimate web hosting Linux package, with my dedicated IP address. 

We had issues with the website after spammers invaded the site Database, so re-uploading our backup folder took around 24hours. This is actually a fact, and not an alternative. We had to do this via filezilla program to get all files online.

This means if we uploaded the wrong folders, and re-do this, this will be 48hrs uploading all these files, and we run an e-commerce website, you can imagine the loss, and angry buyers that will await us, including those waiting for orders to be completed, a 10-15mins task using Godaddy file manager takes 24hrs.

I had complained about this to Godaddy. Godaddy needs to update its file manager to allow fast upload of files document, as it seems buggy, stopping between uploads is not something that should happen everytime.

If you want a simple folder uploaded, maybe few 100s, then the file manager is great, and you might not not experience interruption, anything else is uncomfortable.

Godaddy seems to have the Cpanel package, but you have to pay an extra for it, which leads me to the second rant of Godaddy business.

Godaddy Money Grabbing Strategy: Godaddy loves money, and they will do anything to get it from you. The customer service team seems to be well-trained in this money grabbing strategy, and nothing is free in Godaddy's world. No help is rendered unless you want to pay for it.

Web hosting companies seems to provide some basic strategy, and one of it is Backup and restore. And some hosting companies will do a backup for you few times, and I have seen hosting companies help revive my site after an error. The site was restored to a week earlier, which was Ok.

In the case of Godaddy, restoring a site, no matter what will take a chump of $150 from your bank. You will be told, "We are sorry, but unless payment is made, we cannot give you the file".

To be clear on this, I think everyone should have a backup of their website, but the truth is most of Godaddy users are not tech-people with great knowledge, and that is one of the reasons they had trusted Godaddy in the first place, as it brand itself as the hosting company that will help people with less knowledge of managing their website.

I have been quoted $150 twice for restoration, and you should also know that sometimes, your backup is not guaranteed, they need to check, and if they see they have it, they will ask you to pay for it.

I once had issues with Bluehost SSL some months back, and I contacted Bluehost support, and help was granted. I was told where I was wrong, and it was fixed in less than 2mins, and the client had their SSL just 10mins after I was given the job.

Two days ago, all was in place for Godaddy hosting, customer had issues, and in-house developer had issues, and I was called in. I tried it too, but SSL was not displaying correctly, and when I talked to Godaddy, I was told if they can deduct $90 from the card on file to fix the error. We went with another SSL certificates, and all was in place in less than 10mins.

Godaddy Support: Godaddy is great in this area. The tech support are nothing but great, except the fact that when you need something, they want to sell it to you without other viable options. I know business might be about making money, but when good and viable options are available, I will prefer that is given than trying to shove everything down my throat.

A French friend once complained about how the French customer service speaks French, but the lady had no knowledge or technical knowledge of what he asked, even though he was delighted about speaking to a French customer care agent, but disappointed that she had no basic technical knowledge of what was discussed, and that was a little frustrating

 

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